Open Roles

Operations & Resourcing Lead
New York, NY, United States

  • Location: New York, NY
  • Type: Permanent
  • Job #18054

Operations & Resourcing Lead

Location: Soho, NYC (Hybrid – 3 Days Onsite/Week)
Type: Full-Time, Permanent

Position Overview:

We’re seeking a seasoned Operations & Resourcing Lead to bring structure, oversight, and scale to our B2B agency client. 

This is a new role and a critical one, born from growing inbound demand and a desire to operate with more efficiency as our client scales. You’ll partner closely with leadership across strategy, accounts, and operations to ensure they have the right people, plans, and processes in place across all client engagements.

This is a cross-functional operations role that blends resourcing, project scoping, workflow management, and operational design. We’re looking for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and gets energized by building scalable systems that make an immediate impact.

What You’ll Do

  • Own and manage resourcing: Build and maintain the contractor database, track availability, manage relationships, and match talent to project needs based on skillset, industry experience, and timing.

  • Drive project scoping: Collaborate with leadership to shape and estimate incoming work, define team composition, develop role briefs, and support pricing and budget development.

  • Monitor project flow: Oversee the full portfolio of active and upcoming projects, track milestones, identify bottlenecks, resolve scheduling conflicts, and ensure team clarity on priorities and timelines.

  • Support project setup and briefing: Work with leadership to prepare for internal and client kickoffs, create resource briefs, ensure all parties are aligned, and maintain accurate documentation.

  • Uphold operational hygiene: Define and enforce standards for file storage, documentation, project timelines, and utilization tracking. Ensure visibility into progress and budget against plan.

  • Optimize our systems and tools: they currently use Asana for tracking projects and are open to platforms for resourcing. You’ll help them improve how they manage workflows and resources.

  • Vet and source new talent: Identify gaps on their freelance bench, obtain quotes from talent resources, and bring in the right expertise for each project’s unique needs.

Who You Are

  • You have experience in a B2B agency environment, ideally supporting clients in professional services.

  • You’re not looking for a traditional 9–5 role where the processes are already built—you want to build them yourself.

  • You’re a builder and a doer: someone who loves shaping operations, managing moving parts, and driving real outcomes.

  • You’re familiar with the flow and phases of brand and messaging work—and how timelines, resources, and deliverables evolve throughout a strategic engagement.

  • You have a strong sense of ownership, thrive in ambiguity, and are motivated by making an impact across teams and projects.

Preferred Qualifications

  • 5–8 years of experience in operations, resourcing, or delivery management within a creative or strategic agency

  • Familiarity with project/resource management tools

  • Strong understanding of creative and strategic workflows (brand strategy, messaging, campaigns, visual identity)

  • Excellent organizational, communication, and prioritization skills

  • Comfortable navigating shifting timelines and evolving project scopes

Compensation & Benefits

  • Competitive salary, based on experience

  • Health, dental, and vision insurance

  • Paid vacation and holidays

  • Hybrid work environment (3 days/week onsite in Soho)

  • Opportunity to shape how the agency operates and grows

How to Apply

If you’re excited to help build the operational backbone of a growing agency, we’d love to hear from you. Please send your resume and a short note about why you’re a strong fit for this role. 

Contact Us.

Whether you have an immediate need today or are preparing for a strategic hire down the road and want to determine if there is a fit, get in touch with us, and we’ll have the right member of our team follow up with you shortly.
Looking For Work?

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

Hestia | Developed by ThemeIsle