Open Roles

Account Manager
, Ontario, Canada

  • Location: , Ontario
  • Type: Permanent
  • Job #18146

Role: Digital Account Manager (Email Marketing, Social Media, B2B SaaS)
Location: Remote
Type: Full-Time, Permanent

About the Company
Our client is an early-stage B2B SaaS startup with an AI platform that reimagines content distribution by combining reactive content creation, social listening, and tailored communications—all designed to help companies respond faster and smarter to what’s happening online.

Our client is now focused on converting inbound traffic into long-term customers. They’ve built a powerful content engine; now we need an experienced Account Manager to help them market, convert, and retain.

About the Role
We’re looking for a Digital Account Manager who specializes in email marketing, social media marketing, and B2B SaaS. You’ll work closely with the Head of Marketing and development team to manage inbound leads, guide customers through conversion, and help shape the go-to-market strategy of their content engine product.

This role is ideal for someone who thrives in startups, enjoys autonomy, and wants to help build a digital growth engine from the ground up.

What You’ll Do

  • Own the full lifecycle of inbound customer engagement—from initial inquiry through conversion and ongoing relationship management

  • Drive adoption and upsell strategies by identifying high-potential users and recommending tailored platform packages

  • Help define and refine CRM, analytics, and lead-tracking systems (you’ll influence the tech stack here)

  • Collaborate with product and content teams to inform feature development and marketing priorities

  • Guide clients through onboarding and ensure a seamless customer experience

  • Analyze data and customer behaviour to improve conversion tactics

  • Act as the bridge between customer needs and our client’s internal team—especially for B2B clients with complex or bespoke requirements

What We’re Looking For

  • 3–5+ years experience in digital marketing, account management, or growth roles—preferably in a B2B SaaS or startup setting

  • Proven success in email marketing and social media advertising (bonus if you’ve worked with platforms like Instagram, TikTok, Reddit, and Twitter)

  • Comfortable working with marketing automation tools

  • A strategic thinker who can zoom out and also execute

  • Great communicator—able to connect with clients, understand their pain points, and help solve them

  • Familiar with upsell techniques and B2B buying behaviours (especially content-heavy or science-focused verticals)

  • Experience navigating inbound sales cycles and conversions (not outbound!)

  • Comfortable working independently in a fast-paced, evolving environment

Why Join Us?

  • Make a real impact in a mission-driven early-stage startup

  • Shape the growth strategy and own a critical piece of the customer journey

  • Competitive salary + performance-based commissions

  • Health, dental, and vision benefits 

  • Work with a thoughtful, non-micromanaging team that values autonomy and clarity

To Apply
If you’re excited by the challenge of scaling something from zero to one – and you’ve got the digital marketing chops to back it up – we’d love to hear from you.

Contact Us.

Whether you have an immediate need today or are preparing for a strategic hire down the road and want to determine if there is a fit, get in touch with us, and we’ll have the right member of our team follow up with you shortly.
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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

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