Open Roles

Account Supervisor
Toronto, Ontario, Canada

  • Location: Toronto, Ontario
  • Type: Rise
  • Job #17924

We are looking for an Account Manager/Supervisor for our agency client! Working with a variety of accounts, you will help to nurture and strengthen client relationships, mentor junior team members, and ensure that campaigns are being completed on time, on budget, and with impact. 

Responsibilities: 

  • Client Management
    • Building relationships with new and existing clients, ensuring they see you as a trusted partner and agency leader
    • Lead client meetings with confidence and clarity
    • Manage escalations and complex conversations, focusing on a solutions-oriented and consultative approach
    • Tailor account management best practices to each client’s working style; communications, reports, documentation, deck builds, etc.
  • Keeping work on track
    • ???????Ensure that projects are running smoothly, efficiently, and within scope
    • Work closely with creative, strategy, and production teams to ensure work is aligned with client objectives and expectations 
    • Ensure account profitability, tracking budgets and financial planning for the overall account health
  • Team leadership and culture
    • ???????Mentor and lead direct reports
    • Foster collaboration across all departments so work is aligned 
    • Champion a positive, high-performance culture, leading with accountability, clarity, and team-first thinking
  • Growth and Business Development
    • ???????Spot opportunities for account growth, helping to strengthen and expand client relationships
    • Support new business efforts, including pitches, proposals and onboarding of new accounts 
    • Work closely with leadership to refine account strategy and long-term planning

Qualifications: 

  • 5+ years of agency experience, specifically in account management or client services
  • Proven ability to manage multiple, high-value accounts with efficiency and impact
  • Exceptional attention to detail with a relentless drive for clarity in projects, timelines, and team alignment 
  • Strong strategic, results-driven thinking 
  • Problem-solver with good judgement, you are proactive with bringing solutions forward
  • High EQ – you know how to manage client relationships, navigate challenges, and keep things positive and moving forward

*This role requires 1 day onsite in Toronto, Ontario. Apply now for consideration! 

Contact Us.

Whether you have an immediate need today or are preparing for a strategic hire down the road and want to determine if there is a fit, get in touch with us, and we’ll have the right member of our team follow up with you shortly.
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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

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