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Bilingual Client Success Coordinator
Toronto, Ontario, Canada

  • Location: Toronto, Ontario
  • Type: Temporary - Employee
  • Job #18554

Position: Bilingual Client Success Coordinator
Rate: $35/hour
Location: Toronto (3 days/week onsite)
Type: Contract to Full-Time

Overview

We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.

What You’ll Do

Client & Stakeholder Support

  • Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
  • Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
  • Provide timely, clear, and professional support across both French and English

Operations & Coordination

  • Monitor SKU performance and flag items that are not selling
  • Support email communications using Mailchimp
  • Maintain and update store directories and internal documentation
  • Assist with placing and processing print orders through an internal web portal

Cross-Functional Collaboration

  • Work closely with Warehouse, Account Management, and Production teams on ongoing initiatives and special projects
  • Help ensure smooth execution of retail programs and internal processes

What We’re Looking For

  • Fully bilingual in French and English (reading, writing, and speaking)
  • Experience in customer service, account coordination, or project coordination
  • Strong communication skills with a customer-first mindset
  • Highly organized with strong attention to detail
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Comfortable working cross-functionally with multiple stakeholders

Personality Fit

  • Positive and solutions-oriented
  • Calm under pressure
  • Proactive and reliable
  • Strong sense of ownership and accountability

If you’re someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we’d love to hear from you.

Contact Us.

At Creative Niche, we’re committed to building diverse, equitable, and inclusive workplaces, both within our own team and for the clients we serve. We welcome applications from candidates of all backgrounds, identities, and abilities. If you require accommodation at any stage of the recruitment process, please let us know and we’ll work with you to meet your needs.
Open Roles

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

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