Open Roles

Operations Manager
Toronto, Ontario, Canada

  • Location: Toronto, Ontario
  • Type: Rise
  • Job #17847

We are looking for an Agency Operations Manager to join our growing agency client! As the Operations Manager, you would manage the daily activities of the agency through actioning internal projects to improve efficiency, reduce cost, innovate and implement ways of working. 

Who are you? You are not only organized, but you lead others towards an organized way of working. You seek efficiencies through innovation and simplification. You seek results that lead to progress and financial gain, and you foster collaboration and a culture of collegiality. 

RESPONSIBILITIES

Resourcing: 

  • Forecasting and allocating resources and working in conjunction with the relevant parties to effectively staff projects against approved scopes of work
  • Ensure agency resources efficiently spending time on projects and at optimal billable utilization
  • Follow the existing resourcing processes. Over time, provide ideas on how to improve the process for increased accuracy and efficiency
  • Freelancers
  • Build and maintain a roster of freelancers
  • Build and manage freelancer contracts
  • Review and approve freelancer invoices for processing

Internal Projects: 

  • Acting as the lead and project manager for various internal projects

Agency Operations: 

  • Eagerness to consistently innovate and simplify ways of working
  • Develop process documents with input from relevant parties, roll out to the agency and follow up to make improvements and adjustments moving forward
  • Actively initiating collaborative relationships and seamlessly working across all departments and teams within the agency
  • Foster a results-oriented mindset across the agency, working towards agency and departmental OKRs
  • Assess agency costs on a regular basis to ensure they are needed and used optimally
  • Build and maintain an exceptional employee engagement across the agency
  • Proactively initiating and implementing programming to support the growth of the business and employees through workshops, lunch and learns and other engaging learning strategies

Apply now for consideration!