Open Roles

Product Designer (IxD)
Toronto, Ontario, Canada

  • Location: Toronto, Ontario
  • Type: Temporary - Employee
  • Job #18341

We are seeking a Digital Product Designer (Interaction Designer) for our client to help define, design, and enhance internal-facing digital tools that support advisors and contact centre employees. This role focuses on improving workflows, usability, and efficiency through thoughtful interaction design, particularly for tools integrating Generative AI and large language models (LLMs).

You’ll collaborate closely with cross-functional partners including Product Owners, Business Analysts, Researchers, and Engineers to bring intuitive, scalable solutions to life. This position is ideal for someone who enjoys designing employee-facing experiences, working through complex internal workflows, and shaping products from concept through usability testing.

Key Responsibilities

  • Partner with Product Owners and Business Analysts to review upcoming features, define requirements, and create UX/UI concepts for advisor tools.

  • Design and iterate on wireframes, mockups, and prototypes in Figma, ensuring solutions are user-friendly and aligned with business objectives.

  • Develop medium- to high-fidelity prototypes to support moderated and unmoderated usability testing.

  • Collaborate with Researchers to plan and conduct usability testing, analyze feedback, and refine design solutions.

  • Map and optimize workflows to enhance internal employee efficiency and overall user experience.

  • Participate in product design discussions and reviews, communicating design rationale and progress to stakeholders.

  • Ensure deliverables meet timelines and design quality standards within a fast-paced, evolving environment.

Must Have Experience:

  • 4–7 years of experience in product or interaction design, with a focus on internal workflow or employee-facing tools.

  • Proven ability to translate complex business processes into clear, user-centered digital experiences.

  • Strong proficiency with Figma for design systems, prototyping, and developer-ready files.

  • Experience with usability testing and incorporating research insights into design iterations.

  • Excellent collaboration and communication skills, with a consultative and proactive approach to problem-solving.

Nice-to-Have Experience:

  • Exposure to Generative AI, LLMs, or conversational interface design.

  • Familiarity with complex enterprise environments or large organizational workflows.

  • Experience supporting internal tools for advisors, customer service representatives, or call centre teams.

Soft Skills:

  • Consultative, curious, and confident in gathering information independently.

  • Comfortable with ambiguity and iterative product development.

  • Strong ability to manage competing priorities and stakeholder expectations.

  • Detail-oriented with a passion for designing practical, effective solutions that improve internal user workflows.

Please apply today with your resume and portfolio that includes examples of internal tools that you’ve built for internal employees. 

Contact Us.

At Creative Niche, we’re committed to building diverse, equitable, and inclusive workplaces, both within our own team and for the clients we serve. We welcome applications from candidates of all backgrounds, identities, and abilities. If you require accommodation at any stage of the recruitment process, please let us know and we’ll work with you to meet your needs.
Open Roles

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

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Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

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