Open Roles

UX Content Writer
Waterloo, Ontario, Canada

  • Location: Waterloo, Ontario
  • Type: Temporary - Contractor
  • Job #17657

Position Overview:

We are seeking a talented and experienced UX Content Writer to join our software client and help shape the way their users interact with their products through clear, concise, and user-focused copy. This is an exciting opportunity to work on AI-based projects. 

As a UX Content Writer, you will be responsible for crafting engaging, intuitive, and user-centered content across our client’s digital products. You will collaborate closely with UX/UI designers, product managers, and developers, to ensure that every piece of copy aligns with the product’s design, functionality, and overall user experience. Your role is crucial in making sure the users can seamlessly navigate the software, complete tasks effortlessly, and understand the value of their solutions.

Key Responsibilities:

  • Write clear, concise, and engaging microcopy for user interfaces, including buttons, error messages, tooltips, notifications, and navigation labels.
  • Collaborate with UX/UI designers to ensure copy fits the design, is user-centered, and enhances overall usability.
  • Develop user-friendly content for various product touchpoints, such as onboarding flows, product tours, in-app tutorials, and help centers.
  • Strategize and develop copy that upsells their products to the customer. 
  • Ensure copy adheres to brand voice and tone guidelines, maintaining consistency across all products.
  • Test and iterate on copy through A/B testing and user feedback to optimize for clarity, engagement, and user satisfaction.
  • Work closely with product teams to align copy with product goals, business objectives, and technical requirements.
  • Analyze and evaluate content performance using metrics and user feedback to drive continuous improvements.
  • Stay up-to-date with UX writing best practices and emerging trends in digital content creation.

Qualifications:

  • 8+ years of experience in UX writing, technical writing, or copywriting, ideally for software or digital products.
  • Strong portfolio showcasing experience in microcopy, UI text, product copy, and content that enhances the user experience.
  • Familiarity with UX/UI design principles and how content contributes to a positive user experience.
  • Excellent communication and collaboration skills; able to work effectively across teams.
  • Experience conducting or using user research to inform content decisions.
  • Experience from D2C companies is required. 
  • Attention to detail and ability to simplify complex technical concepts for a non-technical audience.

Preferred Skills:

  • Knowledge of content testing methodologies such as A/B testing, usability testing, or user surveys.
  • Understanding of SEO principles and how they apply to in-app or product content.
  • Familiarity with Agile methodology and the ability to work in fast-paced environments.

We look forward to hearing from you!

Contact Us.

Whether you have an immediate need today or are preparing for a strategic hire down the road and want to determine if there is a fit, get in touch with us, and we’ll have the right member of our team follow up with you shortly.
Looking For Work?

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

Read more

Creative Niche was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Haudenosaunee, and the Wendat peoples, and is now home to many diverse First Nations, Inuit, and Métis Peoples from across Turtle Island. We acknowledge that we are all treaty people and accept our responsibility to honour all our relations.

To recognize the land is an expression of gratitude and appreciation to those whose territory we reside on, and a way of honouring the Indigenous people who have been living and working on the land from time immemorial. Land acknowledgements do not exist in a past tense, or historical context: colonialism is current and ongoing, and we need to centre reconciliation in our actions and in our work. We encourage our team, partners, and clients to learn about the lands in which they live and to work towards reconciliation.

Read Less

Hestia | Developed by ThemeIsle